| About Us First Class Simulations are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Contact Sales Limited P O Box 586 Banbury OX16 6BY United Kingdom Phone: 01869 338428 Fax: 0870 132 1026 Email: customers@contact-simulations.com VAT Registration Number 688138196 |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling Goods in the UK and Channel Islands are despatched by first class post. Overseas orders by airmail small packet service. The cost of shipping is dependent upon the weight of the order and this is calculated when your order is placed. |
| Delivery Schedule We will normally send your order to you in 3 business days providing that the goods are in-stock. International orders are generally received in under 10 days.You will be informed immediately if this is not the case. No charge is made until we are ready to despatch the goods. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free. No VAT is charged on orders received from and delivered to the Channel Islands. |
| Guarantee All of our products come with a 30 day guarantee that means we will fully refund any product purchased directly from us which has not had the seal removed. If you have difficulty with any of our titles we offer free technical support via our website www.firstclass-simulations.com |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01869 338428 International +44 1869 338428 or fax us on 0870 132 1026 or write to us at P O Box 586 Banbury OX16 6BY |
| Privacy Policy Contact Sales Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
