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Technical Support

 
Welcome to Technical Support

Before contacting Technical Help for the first time, please complete the form below. Without this form fully filled out, we may not be able to help you.

Note: To find detailed information about your computer click on the START menu, then on RUN, type in dxdiag and press OK. After a short while a panel will display information about your computer, click the appropriate label to find the information you are looking for.

 

Query:

Name
EMail Address
Telephone
Product
Place of Purchase
Product Serial No.
Which Simulator do you use?
Which Operating System do you have?
Type and speed of your processor (eg. Pentium III, 733 MHz)
Size of memory? (eg. 768 Mb RAM)
Do you have a CD Rom and/or a DVD drive. Are they combined?
What graphics/video card do you have? (eg. Nvidia GeForce2 Ti 64MB)
Do you have the latest version of driver for your graphics card?
Does your computer comply with all the minimum requirements as stated on the box/manual of the product?
Have you checked our website and the developer's website for any available patches/solutions? It is advisable to do both. Check product packaging for the developer's name.
Please tell us your problem in as much detail as possible. We cannot help if you simply say "It freezes".
   



If you provide an email address a copy of this query will also be sent there.

 

 

 

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